All items have a 30 day warranty; some have a 90-day warranty. If an item you received from My Picks for You is damaged or defective you can return for a refund or replacement within 30 days after the order is placed on our website (and with some products 90 days).
We ensure that all products are brand new or in excellent refurbished condition prior to shipping. In the event of receiving an item which does not conform to those standards, please email or message us at any links found on the home page. We will provide prepaid return labels for all items that are defective and you may send them back for a full refund, reship of the item, or an exchange with any item in our store of equal value. In some cases you will not need to send the defective item back-in these cases we may just require photos of the damage.
With fragrances the returns are a little different. Any fragrance that is less than 1/3 used can be returned for any reason within 30 days (buyer pays return shipping). --this offer does not apply to soaps and body creams. If any fragrances, soaps, and creams are defective: package broken, out of date use period, etc, then you will receive a pre-paid return label and return for full refund or free reorder of any product of equal value on our website.
If you just want to return an item please message us for an RMA # and address to send to. In this case the buyer will be responsible for cost of return shipping. If you wish for us to provide a return label we can send this to you and subtract the cost from your refund when the item is received.
If any order has not reached you due to shipper error we will do our best to track that order and if it cannot be recovered we will issue either a full refund, reship of item, or reorder of any product of equal value on our website.
In some cases we will offer a complimentary discount to help defray the disappointment of a time consuming return. These decisions will be at the discretion of the My Picks for you agent working on the return for you.
Don't hesitate to message us if you have any question about a possible return of your order.
My Picks for You